Author(s): Quality and Environment Manager

Validated by: Integrated Management System Committee

Approved by: Governing Body

Project: Quality and Environmental Management System (QEMS)

Classification: Public

NWorld QEMS Quality and Environmental Policy – Version 2.1 – Classification: Public

The Governing Body of NWorld—an ecosystem of companies sharing a specialised vision that enables us to deliver the best solution to our clients—recognises the importance of maximising service quality and ensuring environmental protection, committing to provide at all times the resources required to develop strategic action lines aligned with these aims, based on Knowledge, Talent and Innovation.

We have always grown by adding value through deep business knowledge. We use our own technical capabilities and take special care in delivery to provide end-to-end services in the financial and insurance sectors. In this way, we commit to fostering the sustainable development of any project, company or organisation.

NWorld commitments

• Understand current and future needs of stakeholders, meeting and, where possible, exceeding their expectations.
• Ensure that applicable legal and regulatory requirements are known, complied with and kept up to date.
• Orient processes and activities towards improving satisfaction of our customers (internal and external) and other stakeholders.
• Deliver added value in our services according to client demands, based on personalised service, new technologies and respect for our values.
• Adopt the principle of prevention regarding impacts generated by our activity.
• Minimise environmental impacts when avoidance is not possible, through effective management planning.
• Promote processes and practices that ensure sustainable use of resources (efficient consumption), waste management, pollution prevention and responsible sourcing associated with the organisation’s infrastructure, adopting effective measures to improve these aspects.
• Train and raise awareness among all personnel to ensure compliance with the principles set out in this policy.
• Foster communication on the importance of effective quality and environmental management.
• Guarantee the resources necessary to make all of the above possible.

Management system and continual improvement

NWorld establishes a Quality and Environmental Management System to achieve continual improvement in our performance regarding process effectiveness, client relationships and interaction with the environment, providing a framework to ensure the establishment and review of quality and environmental objectives.

Standards commitment

The Governing Body commits to organising, developing and monitoring the programmes and/or actions necessary for proper system operation, in accordance with ISO 9001 and ISO 14001 standards, which must be embraced by all employees and collaborators to achieve the objectives.

Scope and availability

The scope of this policy covers all company activities. NWorld keeps this policy available to all interested parties upon request.